Email support
Contact [email protected] for setup, configuration, and billing questions.
[email protected]Support
Get unstuck without sharing sensitive data.
Start with the setup guide for your current step. If the issue continues, email our support team with the diagnostic details below.
Include these details
- Your store URL
- The setup step or page
- What you expected
- What happened instead
- A non-sensitive screenshot
Common fixes
Payment method not found
In Codllect, reopen the connection step and select the active manual Cash on Delivery method. If it is missing, create or activate that manual payment method in Shopify first.
Order email total not updated
Open the Order confirmation email in Edit code, copy the full current template into Codllect, generate the merged template, then save and preview it before completing the email step.
Thank You block is missing
Open Shopify’s checkout editor, choose the Thank You page, add the Codllect app block, and save the page.