Troubleshoot your Codllect setup
Check the most common COD method, fee wording, Thank You block, and email template issues.
Before you start
- The Shopify store URL and the setup step that is affected.
- Access to Codllect and the relevant Shopify settings page.
Steps
- Missing payment method: Open Shopify Settings → Payments, confirm the manual COD method is active, then return to Codllect and refresh the methods.
- Stale fee wording: Save the current fee label in Codllect. If the wording also appears in the order email, regenerate the merged full template and save it in Shopify.
- Thank You block not detected: Open Shopify Settings → Checkout → Customize, choose Thank you, confirm the Codllect block is in the order-summary area, save, and check detection again in Codllect.
- Email template validation: Copy the complete current order confirmation template from Shopify, paste it into Codllect, and generate a new merged full template. Never use only a snippet.
- Contact support: Send your store URL, the affected setup step or page, what you expected, what happened instead, and a non-sensitive screenshot. Do not send secrets or full customer records.
If you get stuck
- Never send passwords, access tokens, payment information, or full customer records to support.
- Use a non-sensitive screenshot only after checking that it contains no customer or account secrets.